Refund policy

Returns

Thank you for you interest in our products and supporting our small business! We value our customers and your satisfaction is important to us!

Due to our products being individually sourced or handmade, all sales are final and non-refundable. 

Possible exceptions may be made only if products are defective or damaged.

If this is the case, you should contact us upon receipt of your damaged item at info@downhomecreatives.com. An image of the delivered item must be included in your message for consideration of a refund.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

You can also always contact us at any time for any questions regarding your purchase at info@downhomecreatives.com

Refunds

Once we’ve received and inspected your return, we will notify you and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@downhomecreatives.com

This policy lasts 7 days. A refund or exchange will not be granted if beyond the 7 day period as it is only meant for items that are damaged or defective upon receipt.

Please note that Down Home Creatives is not responsible for any packages lost or damaged in transit.